FAQ

Where is Nightly available?

Nightly provides sleep testing, doctor consultations, and therapy plans in the following states:
AZ, CA, CO, FL, IL, MI, NY, TX, UT, WA.

How do I know Nightly is right for me?

Nightly is available to people 18 years and older in the states where Nightly operates and believe they may be suffering from sleep apnea.
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Currently, our doctors do not treat, and do not prescribe for insomnia, RLS, and Narcolepsy. However, our free online assessment can assist you in understanding your specific sleep challenge.

How does Nightly work?

Nightly makes it simple and fast for anyone suffering from an undiagnosed sleep disorder to get assessed, diagnosed, and receive personalized care by a board-certified doctor online.

Here’s how it works:

1. Take the assessment: Just answer a few clinically-proven questions, and we'll give you a physician-guided recommendation in minutes.
2. Get your at-home sleep apnea test: If prescribed, we'll send you an FDA-cleared test that's easy, disposable, and gets you results fast.
3. Meet your sleep expert: Connect with your physician-led team online within 48 hours, and discuss your test results and care plan options.
4. Start your personalized plan: Your sleep expert will create a customized treatment and follow up plan, ensuring your long-term sleep success.
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How does Dreamlab compare to in person care?

Sleep Assessment: Nightly offers a free evidence-based online assessment that can help identify your specific sleep challenge. Nightly’s assessment is fast, actionable, and supported by real physicians. Sleep Testing: Nightly offers a disposable at-home sleep testing solution supported by a physician-led care team for a one-time fee of $189. Your sleep test is delivered to your door, and your purchase includes a comprehensive remote physician review of your test results. Sleep Apnea Treatment: We offer two care plan options: Dream One: For those with snoring problems or mild Sleep Apnea. Nightly offers the innovate at-home eXcite OSA therapy.This simple 20-minute-a-day therapy with nothing to wear at night uses a clinically proven approach to reducing snoring and treating mild sleep apnea. The plan costs $ 137.50 Month for 12 months with 0% APR with. Or $1650 billed once through Nightly. Dream Two: For those with mild to severe Sleep Apnea. Nightly offers world-class Bi-PAP treatments from the comfort of your home.No office visits, no overwhelming sleep apnea device choices. Just best-in-class treatments overseen by expert sleep physicians. The plan costs $ 154.16 Month for 12 months with 0% APR with. Or $1850 billed once through Nightly Subscription: We’ve made it easy for you to always have the supplies you need for your sleep apnea device. Nightly offers a quarterly subscription service that helps save you time and money on the your device supplies. Visit our pricing page to learn more.

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How much does Nightly cost?

Sleep Assessment: Nightly offers a free evidence-based online assessment that can help identify your specific sleep challenge. Nightly’s assessment is fast, actionable, and supported by real physicians.

Sleep Testing: Nightly offers a disposable at-home sleep testing solution supported by a physician-led care team for a one-time fee of $189. Your sleep test is delivered to your door, and your purchase includes a comprehensive remote physician review of your test results.

Sleep Apnea Treatment: We offer two care plan options:

Dream One: For those with snoring problems or mild Sleep Apnea. Nightly offers the innovate at-home eXcite OSA therapy.

This simple 20-minute-a-day therapy with nothing to wear at night uses a clinically proven approach to reducing snoring and treating mild sleep apnea. The plan costs $ 137.50 Month for 12 months with 0% APR with. Or $1650 billed once through Nightly.

Dream Two: For those with mild to severe Sleep Apnea. Nightly offers world-class Bi-PAP treatments from the comfort of your home.

No office visits, no overwhelming sleep apnea device choices. Just best-in-class treatments overseen by expert sleep physicians. The plan costs $ 154.16 Month for 12 months with 0% APR with. Or $1850 billed once through Nightly

Subscription: We’ve made it easy for you to always have the supplies you need for your sleep apnea device. Nightly offers a quarterly subscription service that helps save you time and money on the your device supplies.

Visit our pricing page to learn more.
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Does Nightly accept insurance?

Nightly’s sleep testing and sleep apnea treatment is currently not covered by insurance. However, we offer affordable cash pay options and we can work with you to use HSA and FSA.
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How does Nightly ensure my privacy?

Your sleep health is personal and we follow industry best practices to keep your information private. We encrypt all data using 256 bit SSL security and are HIPAA compliant. Only your care team will have access to your private health information.

Do you need a prescription for a sleep test?

Yes, a prescription from a doctor is required to obtain an at-home sleep test.

How does my sleep test work?

Our at-home sleep test is a clinically validated, FDA-cleared, PAT-based diagnostic test. The tiny device fits on your finger, is fully disposable, and its unique technology sensor measures a range of information, including body movement, heart rate, and the amount of oxygen in your blood. This information is analyzed by a sleep physician and estimates metrics such as your Apnea-Hypopnea Index (AHI), your Rapid-Eye Movement (REM), and Non-Rapid-Eye Movement (Non-REM) sleep, your oxygen saturation, total sleep time, and more to help your physician determine if you have sleep apnea.

Do you need a prescription for a sleep apnea machine?

Yes, a prescription from a doctor is required to purchase a sleep apnea machine. In the United States, a sleep apnea PAP device is a federally regulated medical device that requires a prescription. To obtain a PAP device you first must complete a sleep study, which can be done at home using Nightly or through a traditional sleep lab.
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How does Dreamlab compare to in person care?

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Is the sleep test offered by Nightly accurate?

Yes, the home sleep test device offered by Nightly was found to closely match the much more expensive, in-person, overnight polysomnography test which is considered the standard of sleep apnea testing. You can read the full clinical trial paper here.
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Who are my doctors and care team members?

Nightly’s care network includes board-certified physicians, nurse practitioners, and respiratory therapists with years of sleep care experience and are licensed to practice medicine in your state. Our clinical team members follow extremely high standards of care that match or exceed those of in person care providers.
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How can I ask my doctor a question about my care plan?

You can reach our support team anytime by navigating to the support section within your Nightly account and clicking Contact Support or directly emailing support@nightly.health.

What will my virtual visit be like?

Our virtual telemedicine visits allow you to receive remote care and treatment from trusted medical professionals. Through our guided clinical process, you have a safe and cost-effective way to receive medical care without having to leave the comfort of your home.

How can I update my account information?

Login into your Nightly account. Click the gear icon located in the top right corner of your account. From here, you can update your account information and notification settings.

How can I change my payment information?

To update your billing information please contact Nightly support at support@nightly.health.

How do I reset my password?

If you forgot your password, please go to the login page and select "Forget Password?" This will email you a link to update your password. If you’re already logged into your account, you can also reset your password within Settings. If you have any other issues, contact us from your account or email
us at support@nightly.health

How does Dreamlab compare to in person care?

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What is the Nightly subscription service?

Nightly's quarterly subscription service delivers all the sleep apnea device supplies you need to your doorstep. You can easily subscribe to the Nightly subscription service via your account.

How do I cancel my subscription?

To cancel your Nightly re-supply subscription, go to your My Device section and select Cancel My Subscription.

Where can I find my order history?

Login into your Nightly account. Click the gear icon located in the top right corner of your account. From here, click on Orders History to view your past orders.

What forms of payment are accepted?

Our processor, Stripe, Inc., accepts all major credit and debit cards. This includes Visa, Mastercard, American Express, and Discover. Nightly also provides Affirm as a Buy Now, Pay Later option.

How do I schedule an appointment?

To schedule an appointment, login to your account, navigate to appointments, and click the Schedule button. From here, you can follow the prompts and schedule an appoint that is convenient. Once you have confirmed your appoint you will receive an email confirmation and reminder for your upcoming appointment.

What if I need to reschedule my appointment?

We know things come up. To reschedule your appointment, log into Nightly and use the “Reschedule” button to schedule a new time.

To support everyone seeking care, we ask that you reschedule your appointment at least 24 hours in advance.

What if I missed my appointment?

If you have missed your appointment for any reason, please contact Nightly support at support@nightly.health.

How does Nightly ensure my privacy?

Popular questions

Where is Dreamlab available?

Nightly provides sleep testing, doctor consultations, and therapy plans in the following states:AZ, CA, CO, FL, IL, MI, NY, TX, UT, WA.

How do I know Dreamlab is right for me?

Dreamlab is available to people 18 years and older in the states where Dreamlab operates and believe they may be suffering from sleep apnea.
‍
Currently, our doctors do not treat, and do not prescribe for insomnia, RLS, and Narcolepsy. However, our free online assessment can assist you in understanding your specific sleep challenge.

How does Dreamlab work?

Dreamlab makes it simple and fast for anyone suffering from an undiagnosed sleep disorder to get assessed, diagnosed, and receive personalized care by a board-certified doctor online.

Here’s how it works:

1. Take the assessment: Just answer a few clinically-proven questions, and we'll give you a physician-guided recommendation in minutes.
2. Get your at-home sleep apnea test: If prescribed, we'll send you an FDA-cleared test that's easy, disposable, and gets you results fast.
3. Meet your sleep expert: Connect with your physician-led team online within 48 hours, and discuss your test results and care plan options.
4. Start your personalized plan: Your sleep expert will create a customized treatment and follow up plan, ensuring your long-term sleep success.
‍

How does Dreamlab compare to in person care?

‍
‍

How much does Dreamlab cost?

Sleep Assessment: Dreamlab offers a free evidence-based online assessment that can help identify your specific sleep challenge. Dreamlab’s assessment is fast, actionable, and supported by real physicians.

Sleep Testing: Dreamlab offers a disposable at-home sleep testing solution supported by a physician-led care team for a one-time fee of $1XX. Your sleep test is delivered to your door, and your purchase includes a comprehensive remote physician review of your test results.

Sleep Apnea Treatment: We offer two convenient payment options:

Single Pay: Dreamlab’s single pay option has a one-time cost of $XXXX and includes X device, X annual virtual sessions with our expert care team who help guide you through a personalized evidence-based program. Additional virtual appointments with your physician-led care team can be purchased for $XX per session.

Dream Pay (Affirm Payments): Dream pay offers the ability to make a small down payment of $XXX followed by monthly payments of $xx/month for xx months. The real-time decision process just takes a few seconds, and only requires a few pieces of information to complete your purchase.

Subscription: We’ve made it easy for you to always have the supplies you need for your sleep apnea device. Dreamlab offers a quarterly subscription service that helps save you time and money on the your device supplies.

Visit our pricing page to learn more.
‍

Does Dreamlab accept insurance?

Dreamlab’s sleep testing and sleep apnea treatment is currently not covered by insurance.
‍

How does Dreamlab ensure my privacy?

Your sleep health is personal and we follow industry best practices to keep your information private. We encrypt all data using 256 bit SSL security and are HIPAA compliant. Only your doctor will have access to your private health information.

Treatment

Do you need a prescription for a sleep test?

Yes, a prescription from a doctor is required to obtain an at-home sleep test.

How does my sleep test work?

Our at-home sleep test is a clinically validated, FDA-cleared, PAT-based diagnostic test. The tiny device fits on your finger, is fully disposable, and its unique technology sensor measures a range of information, including body movement, heart rate, and the amount of oxygen in your blood.This information is analyzed by a sleep physician and estimates metrics such as your Apnea-Hypopnea Index (AHI), your Rapid-Eye Movement (REM), and Non-Rapid-Eye Movement (Non-REM) sleep, your oxygen saturation, total sleep time, and more to help your physician determine if you have sleep apnea.

Do you need a prescription for a sleep apnea machine?

How does Dreamlab compare to in person care?

‍
‍

Is the sleep test offered by Dreamlab accurate?

Yes, the home sleep test device offered by Dreamlab was found to closely match the much more expensive, in-person, overnight polysomnography test which is considered the standard of sleep apnea testing. You can read the full clinical trial paper here.
‍

Who are my doctors and care team members?

Dreamlab’s care network includes board-certified physicians, nurse practitioners, and respiratory therapists with years of sleep care experience and are licensed to practice medicine in your state. Our clinical team members follow extremely high standards of care that match or exceed those of in person care providers.
‍

How can I ask my doctor a question about my care plan?

This will be answered when the product is developed...

What will my virtual visit be like?

Account and payments

How can I update my account information?

How can I change my payment information?

How do I reset my password?

How does Dreamlab compare to in person care?

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How can I change my shipping address?

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What is the Dreamlab subscription service?

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How do I cancel my subscription?

Where can I find my order history?

What is Affirm? How does it work?

What forms of payment are accepted?

Appointments and Scheduling

How do I schedule an appointment?

What if I need to reschedule my appointment?

What if I missed my appointment?

Privacy and security

How does Dreamlab ensure my privacy?

Your sleep health is personal and we follow industry best practices to keep your information private. We encrypt all data using 256 bit SSL security and are HIPAA compliant. Only your doctor will have access to your private health information.

Ready to get started?

Take our evidence-based online assesment. It’s fast, actionable, and supported by real physicians.

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